How I handle your details.

Who I am

This note covers yoursassistance.com and my bio page, yaxclass.com. Both belong to Gift Madujibeya, a brand strategist trading as YoursAssistance (ABN 50 320 544 681) on the Gold Coast, Queensland. When this note says “I”, it means me. For anything about your details, email hello@yoursassistance.com.

The project forms

When you send the contact form on this site, or the “Tell me about your project” form on yaxclass.com, I get:

• your name and email address
• your business or brand name, if you add it
• what you need and when you’d like to start
• your message

I use these details to reply to you and, if you’d like to go ahead, to quote and write your proposal. Nothing else.

Bookings and payments

Calls and sessions are booked through Setmore. When you book, Setmore collects your name, email, mobile number and the booking details, and sends your confirmation and reminders.

Setmore’s booking page runs Setmore’s own analytics and advertising trackers, including Google Analytics, Meta Pixel and Microsoft Clarity. They run on Setmore’s page (it opens in a window over this site, or in a new tab on a phone), not on this site, and Setmore’s privacy policy covers them.

Paid sessions are paid by card through Stripe, inside Setmore. Card details go to Stripe: I never see or keep your full card number.

These websites

Neither site sets cookies or runs analytics or advertising trackers of its own. Each page loads a small script from Setmore so the booking buttons can open the calendar.

Both sites are hosted by Netlify, in the United States. Like any web host, Netlify keeps standard server logs, such as IP addresses, to run and protect the sites. Form entries are stored in my Netlify account, checked for spam by Netlify, and emailed to me.

Email

Email to and from hello@yoursassistance.com runs through Namecheap Private Email, and I also read it in Gmail. Your messages are stored with those services.

No marketing unless you say yes

Sending the form or booking a call doesn’t add you to a mailing list. I won’t send you marketing emails or texts unless you ask to receive them, and each one would tell you how to stop them.

Who else sees your details

I don’t sell or trade your details. Only the services named here (Netlify, Setmore, Stripe, Namecheap and Google) hold them, to run the site, bookings, payments and email, plus anyone the law requires me to give them to. Some of these services store information outside Australia, including in the United States.

How long I keep them

• Enquiries that don’t become projects: kept only as long as I need them to reply and follow up, and deleted sooner if you ask.
• Project and tax records, such as proposals, invoices and receipts: kept for 5 years, as Australian tax law requires.

Seeing, fixing or deleting your details

Email hello@yoursassistance.com to ask what I hold about you, to correct it, or to have it deleted. I’ll reply within 30 days. I can’t delete records the law says I must keep, and I’ll tell you if that applies.

Complaints

If you’re unhappy with how I’ve handled your details, email me first and I’ll try to put it right. If you’re still not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes

If this note changes, the new version goes on this page with a new date.